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The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success by Barbara Pachter

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17. Thank You Notes Do Matter

I am writting to thank you and to see how your shoe were.

I visited a specialty store to purchase a pair of shoes. My salesperson was very friendly and competent. However, my opinion of his professionalism changed when he sent me the above thank you note—unsigned and containing careless errors.

It’s not enough to be mindful of saying thanks for kindnesses extended to you. You should also write thank you notes when circumstances warrant it. But be careful what you write.

Poorly written thank you notes with spelling and grammatical errors can be costly to your professional image and career advancement.

Consider the young man who had applied to be included in a management training program within his company. He did ...

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