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The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success by Barbara Pachter

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100. Smart Tips When Traveling for Business

A couple had some problems with the ticketing for a trip, and both were yelling and being rude to the ticket agent. The agent kept her cool and took care of their problems. After the couple left, the ticket agent next to her said, “Boy, they were really being nasty to you.” The agent replied, “That’s okay. They’re going to London—their luggage is going to Bulgaria!”

There are lots of reasons to stay calm and exhibit good manners when traveling, as my favorite travel story above illustrates. You don’t want your luggage going to Bulgaria.

I know that keeping your cool when traveling can be a challenge, especially since passengers are paying more and still enduring long lines, cancellations, and lost luggage. ...

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