The Essentials of Supply Chain Management: New Business Concepts and Applications

12. Measuring the Supply Chain Performance

“If you aim at nothing, you’ll hit it every time.”

—Zig Ziglar

“An acre of performance is worth a whole world of promise.”

—Red Auerbach

Learning Objectives

After reading this chapter, you should be able to:

• Grasp a big picture view of why supply chain performance measures are essential to business success.

• Identify key performance metrics, including key performance indicators (KPIs), in the supply chain management.

• Understand unique challenges of measuring cross-organizational supply chain performance in comparison to individual organizational performance.

• Understand the role of balanced scorecard approach in measuring the supply chain performance.

• Learn about the Supply Chain Operations ...