CHAPTER 3
Develop Your Gratitude Attitude
Say “Thank You” and Mean It
Some time ago, I heard of a bride who refused to open her gifts at the shower her friends at work gave for her because she “didn’t know what to say” when she opened each gift. Separately, a busy executive sent each staff member a twenty-five-pound turkey for Thanksgiving along with a personal note. He received thanks from about half of his employees.
In an age of perceived entitlement, saying “thank you” graciously seems to be on the back burner. We live in an era of increasingly demanding customers, coworkers, and clients. We believe that we deserve to get what we want, when we want it. And to a certain extent, that’s fine—as long as this attitude doesn’t diminish our sense ...
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