The Etiquette Edge, 2nd Edition

INTRODUCTION

The Case for Courtesy

Today’s workplace is a more complex environment than it was just a couple of decades ago. Flatter organizations, decreased power distance, and increased diversity have benefited companies immensely, but with those changes have come more confusion about accepted rules of conduct and interpersonal relationships. Added to that turmoil the inescapable reach of social media and new technology that allows near-constant opportunities for creating friction with others and creating a world where we are connecting but not really connected.

Customs vary, and language and social differences can make effective interaction in the workplace, already challenging, even more daunting. The old rules don’t seem to work anymore; ...