Book description
Intelligence, ambition, and skill can take you a long way to achieving your career goals—but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you’ll be going nowhere fast. The Etiquette Edge gives you a clear, commonsense approach to making “good behavior” a competitive advantage. Packed with quizzes, helpful checklists, and clear examples, this practical book shows you how to: * Make a great impression on bosses, and get along with “enemies” * Deliver uncomfortable-to-convey information with tact and finesse—including condolences * Turn your body language into a communication asset * Register complaints without sounding like a troublemaker * Skillfully schmooze your way to success…and much more Rather than dwelling on dry, nitpicky rules, The Etiquette Edge gives you the straight scoop on the most effective communication and behavior styles for negotiating the complex terrain of today’s workplace—and getting ahead!Table of contents
- Cover
- Title
- Copyright
- Contents
- Acknowledgments
- Introduction: The Case for Courtesy
-
Part 1: Everyday Courtesy as a Credibility Builder
- Chapter 1: Twenty-First Century Manners: Can Courtesy Survive in the Brave New World?
- Chapter 2: Credibility: Creating It and Keeping It
- Chapter 3: Develop Your Gratitude Attitude: Say “Thank You” and Mean It
- Chapter 4: I See What You’re Saying: Are Your Unspoken Messages Telling on You?
- Chapter 5: What the $%#*!& Is Going On Here? Should We Put a Leash on Our Language?
- Chapter 6: Tell Me Less: Some Things Are Better Left Unsaid
- Chapter 7: Praiseworthy Praise: Giving Compliments that Count
- Chapter 8: What Did You Say? Developing Your Ability to Listen
- Chapter 9: Convenience or Curse? Is It Time for a Cell Phone Reality Check?
- Chapter 10: Travel Courtesy: Don’t Leave Home Without It
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Part 2: Best Behaviors at Work: Interacting with Bosses and Peers
- Chapter 11: Terror on Both Sides of the Desk: Relieving Interview Stress
- Chapter 12: The New Job: Getting Started on the Right Foot
- Chapter 13: Office Space: Make Working Together More Enjoyable and Productive
- Chapter 14: E-Mail: Think Before You Send
- Chapter 15: Using the Telephone Productively: Conversations, Teleconferencing, and Voice Mail Messaging
- Chapter 16: Are We Having a Casual Crisis? Coping with Dress Code Confusion
- Chapter 17: Getting Along with Your Manager: Spotting and Solving Personality Problems
- Chapter 18: Loving Your Enemies: Coping with the Price of Success
- Chapter 19: When Your Best Friend Becomes Your Boss: Balancing the Professional and the Personal
- Chapter 20: How to Leave a Job: Making a Graceful Exit
- Chapter 21: Refuse to Schmooze and You Lose: Cultivating the Social Side of Business
- Chapter 22: Let’s Do Lunch: Dining Your Way to Success
- Chapter 23: Standing Out in the Crowd: Getting Noticed Without Becoming Notorious
- Chapter 24: He Said, She Said: When the Gender Gap Seems as Wide as the Grand Canyon
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Part 3: Handling Sensitive Issues: Courtesy and Building Trust
- Chapter 25: When Silence Is Not a Virtue: Complaining Without Carping
- Chapter 26: When an Apology Is in Order: Saying “I’m Sorry”
- Chapter 27: Tell It Like It Is: Delivering Unwelcome Information Without Doing Permanent Damage
- Chapter 28: Confronting with Courtesy: Preserving Relationships While Resolving Differences
- Chapter 29: When the Worst Happens: Dealing with Tragedy and Death
- Chapter 30: Citizenship in the Global Village
- A Final Word
- Bibliography
- Index
Product information
- Title: The Etiquette Edge
- Author(s):
- Release date: July 2005
- Publisher(s): AMACOM
- ISBN: 9780814428924
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