Introduction: The Case for Courtesy
Andersson, L. and Christine Pearson. “Tit-for-Tat? The Spiraling Effect of Incivility in the Workplace.”Academy of Management Review, 1999, 24 (3), pp. 452–471.
Ivy Sea Online Leadership Communication Center: Personal Mastery Series “What Is Your Civility Quotient?” can be found at http://www.ivysea.com/pages/ct0499_1.html
Pearson, Christine. “Organizations as Targets and Triggers of Aggression and Violence,”Research in the Sociology of Organizations, 1998, 15: pp. 197–223.
Pearson, Christine, L. Andersson, and C. Porath. “Assessing and Attacking Workplace Incivility.”Organizational Dynamics, Fall 2000, pp. 123–137.
Pearson, Christine, with C. Porath, Case Commentary, “Do Something, He’s About ...