O'Reilly logo

The Etiquette Edge by Beverly Langford

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Bibliography

Introduction: The Case for Courtesy

Andersson, L. and Christine Pearson. “Tit-for-Tat? The Spiraling Effect of Incivility in the Workplace.”Academy of Management Review, 1999, 24 (3), pp. 452–471.

Ivy Sea Online Leadership Communication Center: Personal Mastery Series “What Is Your Civility Quotient?” can be found at http://www.ivysea.com/pages/ct0499_1.html

Pearson, Christine. “Organizations as Targets and Triggers of Aggression and Violence,”Research in the Sociology of Organizations, 1998, 15: pp. 197–223.

Pearson, Christine, L. Andersson, and C. Porath. “Assessing and Attacking Workplace Incivility.”Organizational Dynamics, Fall 2000, pp. 123–137.

Pearson, Christine, with C. Porath, Case Commentary, “Do Something, He’s About ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required