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The Etiquette Edge by Beverly Langford

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CHAPTER 3

Develop Your Gratitude Attitude

Say “Thank You” and Mean It

Recently, I heard of a bride who refused to open her gifts at the shower given by her friends at work because she “didn’t know what to say.” A busy executive sent each staff member a twenty-five pound turkey for Thanksgiving along with a personal note. He reports that he received thanks from about half of them.

In an age of perceived entitlement, saying “thank you” graciously seems to be on the back burner. We live in an era of increasingly demanding customers, coworkers, and clients. We have a general notion that we deserve to get what we want, when we want it. And to a certain extent, that’s fine—as long as this attitude doesn’t diminish our sense of gratitude when we should ...

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