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The Etiquette Edge by Beverly Langford

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CHAPTER 28

Confronting with Courtesy

Preserving Relationships While Resolving Differences

Confrontation and conflict are natural phenomena that grow out of many kinds of competitive endeavors, and certainly a highly charged business environment provides fertile ground for honest disagreement. When properly managed, these forces can accelerate a company’s growth and performance. However, issues such as limited resources, contradictory interpretations of business strategies or plans, and differing methods to achieve goals all provide fertile ground for people to become proprietary, frustrated, and even confrontational and combative.

Few people actually relish a confrontation, whether it occurs with a recalcitrant colleague, an angry boss, or an ...

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