CHAPTER 28
Confronting with Courtesy
Preserving Relationships While Resolving Differences
Confrontation and conflict are natural phenomena that grow out of many kinds of competitive endeavors, and certainly a highly charged business environment provides fertile ground for honest disagreement. When properly managed, these forces can accelerate a company’s growth and performance. However, issues such as limited resources, contradictory interpretations of business strategies or plans, and differing methods to achieve goals all provide fertile ground for people to become proprietary, frustrated, and even confrontational and combative.
Few people actually relish a confrontation, whether it occurs with a recalcitrant colleague, an angry boss, or an ...
Get The Etiquette Edge now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
