Hell is other people.

Jean-Paul Sartre

In a nutshell

Businesses are run by people. Great businesses are run by talented people, at all levels. The challenging job of managing this human resource mix belongs to all managers, not only HR professionals or the CEO. Just as with the operations function, your job is to ensure efficient implementation of what is needed right now while at the same time preparing and planning to be able to deliver the future strategy.

Although there is consensus that people are vital to the success of a business, there is no agreement as to what that actually means. This chapter will provide background and structure to what is often a complex topic.

In this chapter you will:

  • trace the historical development ...

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