CHAPTER 13

Performance Management

PERFORMANCE REVIEW AND DEVELOPMENT

So you’ve finally hired the right person for the job, and you’ve made a great first impression through orientation. Now, the key is to keep that person and keep him performing.

As you should know by now, the number one reason that people “check out” (and that can be either mentally or physically) is always the answer to the question, “What’s it like to work here?” The answer to that question is manyfold, but it is primarily a function of the person’s day-to-day relationship with her immediate boss.

Every manager must become an effective “human resource” manager. That doesn’t mean that he has to be an expert on all the technicalities of HR (labor law, benefits plan design, ...

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