Chapter 4. Every Leader's Six Mental Mistakes

Blessed are those who can laugh at themselves, for they shall never cease to be amused.


All explorers are seeking something they have lost. It is seldom that they find it, and more seldom that the attainment brings them greater happiness than the quest.

—Arthur C. Clarke

WHEN I FIRST CAME TO VANDERBILT, I struck up a friendship with a professor named Allison. Allison was out of town when a question came up that needed a decision about a family gathering she was going to attend. Allison's assistant could not reach her, and had seen us together, so she asked me about it. I saw the right answer immediately. The solution was obvious, so I told the assistant to go ahead on my say-so. When Allison ...

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