4Managing Across the Organization
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4.1Introduction
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No matter what type of organization you work in, or what your management reporting structure is, there will be managers across the organization that you must work with. No matter how effectively you do all the other tasks of test management, you will not be seen as successfully managing testing unless you work effectively with your fellow managers outside of the test team. This is often referred to as outward management or as Peter Drucker put it, managing your managers. Even if you are quantitatively effective and efficient in terms of the metrics discussed in Chapter 1, other managers’ perceptions of your capabilities ...
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