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The Extraordinary Coach: How the Best Leaders Help Others Grow by Kathleen Stinnett, John Zenger

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Chapter 12Change Is the Yardstick Understanding the Performance Challenge

As we get older, most of us learn some valuable life lessons. While such lessons can be expressed in any number of ways, one lesson that seems quite universal would be something like this:

“No matter how much you want a person to do something, he isn’t likely to do it until he wants to.”

No matter how much you want a person to do something, he isn’t likely to do it until he wants to.

Yes, you can use some strongarm tactics. Yes, you can install some powerful financial incentives. Yes, you can use your position to attempt to persuade the person that this is the right thing to do. All these tactics can have some effect. But in the long run, and when you aren’t around to watch, ...

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