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The Extraordinary Coach: How the Best Leaders Help Others Grow by Kathleen Stinnett, John Zenger

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Chapter 13The Power of the Gold Star Reinforcing Feedback

If listening and questioning are the two foundation skills of coaching, providing feedback comes in a very close third. Feedback is one of the most useful elements in steering or directing progress, as it contains information that lets someone know whether he is on track or not.

And yet for most of us, the very word feedback probably has a slightly negative connotation. Think about the last time someone said to you, “Hey, do you have a minute? I’d like to give you some feedback.” Chances are you probably winced internally, took a deep breath, and braced yourself to hear about whatever it was that you had done wrong. Many times, people say, “Can I give you some feedback?” as a way to couch ...

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