Chapter 15When Feedback Becomes a Coaching Conversation
Before we investigate how redirecting feedback is best delivered through a coaching conversation, let us suggest a few guidelines for providing tough feedback:
• Coach with backbone and heart.
• Stay on the bottom rung of the ladder; keep your feedback focused on objective reality.
• Drip irrigation works best; do not pummel your colleagues with data.
• Ask before you tell; make sure that your employee is doing most of the talking.
• Follow the Coaching Conversation Guide.
COACH WITH BACKBONE AND HEART
Mary Beth O’Neill wrote Executive Coaching with Backbone and Heart, a book with an important message. One of the key themes in her book is that the tougher the message is to deliver, the more ...
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