Chapter 19Each Individual Is a Whole Person (Not Just a Worker)

You have probably heard many stories over the years about Henry Ford, the founder of the famous American car company. One of our personal favorites was the description of Henry Ford’s being perplexed by the workers he was hiring and how they did not just neatly show up to work on the assembly line. He thought he was hiring mere employees, but whole people showed up instead.

While we cannot confirm if this story is fact or fiction, we believe that this realization often occurs to coaches and leaders. We imagine that we are leading employees—individuals who are hired to do their jobs and who leave their personal lives at home. However, we must recognize that employees are always bringing ...

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