Chapter 1

1. Yukl, Gary, Leadership in Organizations, Prentice Hall, Englewood Cliffs, NJ, 1994.

2. Katzenbach, Jon, Peak Performance, Harvard Business School Press, Boston, 2000.

3. Weick, Karl E., The Social Psychology of Organizing, McGraw-Hill, New York, 1979.

4. Polanyi, Michael, Personal Knowledge: Towards a Post-Critical Philosophy, University of Chicago Press, Chicago, 1958, p. 53.

5. Ulrich, Dave, Jack Zenger, and Norm Smallwood, Results-Based Leadership, Harvard Business School Press, Boston, 1999.

Chapter 2

1. Rucci, Anthony J., Steven P. Kim, and Richard T. Quinn, “The Employee-Customer-Profit Chain at Sears,” Harvard Business Review, January–February 1998, pp. 82–98.

2. Johnson, Carla, “Recruitment: Capturing Turnover Costs,” ...

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