Chapter 1

1. Yukl, Gary, Leadership in Organizations, Prentice Hall, Englewood Cliffs, NJ, 1994.

2. Katzenbach, Jon, Peak Performance, Harvard Business School Press, Boston, 2000.

3. Weick, Karl E., The Social Psychology of Organizing, McGraw-Hill, New York, 1979.

4. Polanyi, Michael, Personal Knowledge: Towards a Post-Critical Philosophy, University of Chicago Press, Chicago, 1958, p. 53.

5. Ulrich, Dave, Jack Zenger, and Norm Smallwood, Results-Based Leadership, Harvard Business School Press, Boston, 1999.

Chapter 2

1. Rucci, Anthony J., Steven P. Kim, and Richard T. Quinn, “The Employee-Customer-Profit Chain at Sears,” Harvard Business Review, January–February 1998, pp. 82–98.

2. Johnson, Carla, “Recruitment: Capturing Turnover Costs,” ...

Get The Extraordinary Leader: Turning Good Managers into Great Leaders, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.