CHAPTER TWO

The Heart of Humility

A leader’s humility allows other people to see that they are important—that they matter.

—Dick Johnson, president and CEO, Foot Locker

After hearing a senior executive’s keynote speech, several people commented on how inspiring she was. As they talked about what they had learned from her, I asked if they thought she was a humble leader. One man resisted that idea, saying the speaker had to be confident to achieve as much as she had—that women and minorities, especially, can’t be too meek but must show strength as leaders to be taken seriously and get ahead. I then asked if he thought the speaker was arrogant. “No. Some of her comments made sure you knew about her accomplishments, but she was light-handed about ...

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