4Social Sales
“Sales IS social networking!”
—Geoffrey Moore
As anyone who has ever bought or sold something knows, sales is an intrinsically social activity based on mutual trust. Even in the case of commodity products and services, relationships can sometimes even trump price as the deciding factor in purchase decisions. Ultimately, people like doing business with people they like, and refuse to do business with people they don’t trust.
One major result of the democratization of business described in earlier chapters has been unprecedented market competition. In today’s business landscape, companies are faced with a greater number of competitors and savvier buyers empowered with information. More than ever, sales reps must strive to maximize ...
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