Leadership by example is the only kind of real leadership. Everything else is just authority playing itself out.
—Albert Emerson Unaterra
A few years ago, I was asked to take on an employee who was struggling in his role. His name was and is Charles. I did this as a favor to my manager as I had previously salvaged a problematic employee who was now one of the company’s top performers. Charles, like the previous employee, was one of the company’s poorest performers, and it was my job to turn him around. I knew this was Charles’s last chance. If I succeeded in correcting his problems, Charles got to keep his job. If he failed to improve his performance, Charles loses his job.
Prior to meeting with Charles after his ...
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