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The Facility Management Handbook, 4th Edition by Richard Payant, Kathy O. Roper

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2

Organizing the Department

Pulse Points

  • Outsourcing is a staffing issue, not an organizational one.
  • When contracting out, retain control of all functions.
  • Someone should be directly responsible for every asset and function.
  • The facility manager organizes for 90 to 95 percent of facility management (FM) problems. Central control of those functions with the greatest financial impact on the business is required.
  • The facility manager is most effective when ranked no lower than two levels below the chief executive of the organization.
  • Regardless of the job title, the facility manager should be placed organizationally at the same level as the manager of information technology and the manager of human resources.
  • The basis of facility management organization ...

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