The Facility Management Handbook, 4th Edition

2

Organizing the Department

Pulse Points

• Outsourcing is a staffing issue, not an organizational one.
• When contracting out, retain control of all functions.
• Someone should be directly responsible for every asset and function.
• The facility manager organizes for 90 to 95 percent of facility management (FM) problems. Central control of those functions with the greatest financial impact on the business is required.
• The facility manager is most effective when ranked no lower than two levels below the chief executive of the organization.
• Regardless of the job title, the facility manager should be placed organizationally at the same level as the manager of information technology and the manager of human resources.
• The basis of facility management organization ...