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The Facility Management Handbook, 4th Edition by Richard Payant, Kathy O. Roper

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26

Administering the Department

Pulse Points

  • The facility manager must build solid, trusting relationships with the procurement staff.
  • Contractor evaluation criteria should reflect what is truly important to the facility staff and their customers.
  • Measure everything that is important to you. Set standards and measure performance against them. Establish an information system to calculate results automatically and transparently.
  • In benchmarking, get beyond the metrics.
  • The facility department normally faces a broader range of issues than most human resources departments are used to handling.
  • Be a business leader within your company.
  • Concentrate on your responsibility to your employees; you already know your responsibility to management.
  • Manage ...

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