The Facility Management Handbook, 4th Edition

26

Administering the Department

Pulse Points

• The facility manager must build solid, trusting relationships with the procurement staff.
• Contractor evaluation criteria should reflect what is truly important to the facility staff and their customers.
• Measure everything that is important to you. Set standards and measure performance against them. Establish an information system to calculate results automatically and transparently.
• In benchmarking, get beyond the metrics.
• The facility department normally faces a broader range of issues than most human resources departments are used to handling.
• Be a business leader within your company.
• Concentrate on your responsibility to your employees; you already know your responsibility to management.
• Manage ...