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The Facility Management Handbook, 4th Edition by Richard Payant, Kathy O. Roper

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28

Communications and New Facility Management Skills

Pulse Points

  • Work constantly to get the attention of upper management.
  • The facility manager is the public relations officer for the facility management (FM) organization.
  • Drop “FM speak;” use the language of business.
  • Prepare and publicize an annual report.
  • Manage by walking around and carry on meaningful conversations with employees of the organization, with your staff, and with contractors.
  • Regularly meet with colleagues and operating managers to find out how you might help one another.
  • Have an annual meeting for your entire organization and stress just how well you did.
  • New management skills are required for knowledge-age work and new workplaces.

Public Relations

Many facility managers ...

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