The Facility Management Handbook, 4th Edition

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Communications and New Facility Management Skills

Pulse Points

• Work constantly to get the attention of upper management.
• The facility manager is the public relations officer for the facility management (FM) organization.
• Drop “FM speak;” use the language of business.
• Prepare and publicize an annual report.
• Manage by walking around and carry on meaningful conversations with employees of the organization, with your staff, and with contractors.
• Regularly meet with colleagues and operating managers to find out how you might help one another.
• Have an annual meeting for your entire organization and stress just how well you did.
• New management skills are required for knowledge-age work and new workplaces.

Public Relations

Many facility managers ...