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D6 Document Results

Businesses expect a return on their investment in training and development as a result of improved performance, greater productivity, enhanced employee retention, and so forth. The sixth discipline—Document Results—is essential to justify ongoing investment and to continuously improve subsequent offerings. It also provides clear and unambiguous evidence of how your participants answered the “Can I?” and “Will I?” questions.

Not all results are created equal, however. There is a tendency in training and development to measure activity and participant satisfaction and report them as if they were business outcomes; they are not. ...

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