Chapter 17Finding Your Organization's Operational Critical Success Factors
Many organizations fail to achieve their potential because they lack clarity regarding the more important things to do. This lack of clarity means that often staff members will schedule their work based around their team's priorities rather than the priorities of the organization, that performance measures are often meaningless, and that many reports are prepared that serve no purpose. This chapter is an extract from my white paper, “Finding Your Organization's Critical Success Factors.”1
As Exhibit 17.1 shows, even though an organization has a strategy, teams often are working in directions very different from the intended course.
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