Introduction
In 1996, the new recruits at Arthur Andersen in Luxembourg were sent to the company’s training centre in Saint Charles, Illinois. There they got their first real taste of the company culture and started to lay the foundations of the skill sets that they would build on throughout their careers.
When I joined this group of enthusiastic young professionals, fresh from university, one of our instructors – Karen, an American lady in her mid-thirties – made a particularly strong impression on me. She came across as very smart and clearly talented, but there was something else about her. She had an aura, a presence that made everyone listen when she was talking in group settings. She had a particular way of paying attention to the people ...
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