5

Understanding others

What you will learn in this chapter

  • The importance of emotional intelligence, or EQ, in effectiveness as a manager
  • How to use emotional intelligence to build your negotiating skills
  • How to build a personal network, and your personal brand
  • The importance of a network within the organisation you work for

The cornerstone of success in management is based on two simple thoughts: know and control yourself, know and deal with others. The most successful people are not necessarily the smartest, or nicest, or even the most driven. They are the ones with the highest EQ. This stands for emotional intelligence – the ability to perceive and understand your own feelings and those of others. It involves self-awareness, empathy and ...

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