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Avoid Predictable Surprises
IT HAD BEEN two years since Carrie Brice’s agency had been selected to receive the National Academy of Public Administration’s Award for Excellence, one of just ten government organizations to be so honored. Since then she had participated in panel discussions and appeared as a conference speaker on the subject of “making government work” on several occasions. Inside the agency, an agricultural support services organization, the award was heavily promoted by senior management as evidence of the workforce’s talent and dedication in carrying out reforms begun several years earlier. As the deputy director for field operations, Carrie had received special recognition for her role in the process. She had led a comprehensive ...
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