5Being an Active Listener
ONE OF THE BEST-KEPT SECRETS of successful management is the ability to listen actively. Active listening means letting the other person know that he or she has been heard. You do this by involving yourself in the conversation, making clarifying statements, asking questions, summarizing what you have heard, and using appropriate visual and vocal cues. The best listeners are active ones.
New managers should be concerned about their ability to communicate and listen actively. Many new managers have the mistaken idea that the minute they are promoted everyone is going to hang on every word they say. That is the wrong approach. The more they listen, the more successful they will be. How much listening is enough? As a starting ...
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