Chapter 18. Watch Out for Difficult Team Personalities!

In chapter 17 we focused on holding teams and team members accountable for their performance. We also need to hold teams as a whole accountable for their unproductive or destructive behaviors.

Every team, after a period of time working together, develops what we call a team culture or a team personality. A team culture defines the behaviors that the team values and which behaviors are acceptable and unacceptable. As team leaders, we always hope our teams develop productive cultures and value behaviors that facilitate accomplishing goals. Often, unfortunately, teams develop unproductive cultures. They take on these behaviors for many different reasons. Some of the many reasons include feeling ...

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