The First-Time Trainer134
American Management Association
Exhibit 5-15. (continued)
4. Assume that all learners will be motivated to succeed in the training
session because the result will increase their value to the organiza-
5. Stimulate cooperation and interaction between older and younger
workers (e.g., get a younger worker to assist an older worker if the
latter is not knowledgeable about the technology being used to
deliver the training).
6. Allow learners, particularly younger ones, to take control of their
learning to the greatest extent practicable.
7. Encourage learners, particularly younger ones, to identify their
strengths and weaknesses, and focus on strengths.
8. Build as much ﬂ exibility into the training as possible, including mul-
tiple delivery methods where possible, short segments, and, gener-
ally, a blended approach.
9. Include as much variety as possible in order for all learners to ﬁ nd
something they are comfortable with.
Trainers are blessed with an enormous amount of material—check-
lists, books, journals, workshops, and more—to help them ply their
trade. Some may think overblessed is a better word because there’s so
much information inundating them, with more becoming available
each day. One of the keys to success in ﬁ ltering so much information
is to look ahead at the training you’ll be doing and identify a few
signiﬁ cant areas for review. For example, if you know older work-
ers will be attending the training session, read up on some of the
tips in this step and possibly do a Web search or contact someone
who has had experience with this age group. If you’ll be doing a lot
of classroom presentation, review the material regarding speaking
and presenting in this step, and possibly get a book on humor (or
locate a Web site of appropriate humor) and exercises to conduct
in order to make your presentation as interesting as possible. For
one last reminder before going on to the next step, Exhibit 5-16 lists
a number of do’s and don’ts for trainers. Use this as a last-minute
check before stepping onto the platform to start your session.