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Chapter Seven Support the Conversational Workplace
The types of conversation you have with the people around you will have a profound impact on your experiences, relationships, and accomplishments. Contrary to the cliché, talk is not cheap. It is a major way of connecting with others and plays a starring role in the quality of your life and the lives of those around you.
Complainers, gossips, and critics talk about what is wrong, who is to blame, and who should fix it. Even if you are a naturally cheerful person, joining a conversation like that will take off the shine. It is difficult to get things done in a place where people are resentful, disengaged, and dissatisfied.
Alternatively, your conversations can support people’s engagement, ...
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