O'Reilly logo

The Front-Line Leader: Building a High-Performance Organization from the Ground Up by Chris Van Gorder

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Introduction

In 1973, I was a hospital security officer working the graveyard shift in the basement. One night when I was the only one on duty, it was lonely and dead quiet, until I heard the sound of approaching footsteps. I looked up to see a man walking toward me. It was the CEO of my hospital. I had never met him before, but I had seen his picture; as a security officer, I was expected to know the administrators by sight.

Who knew what the CEO was doing walking around in the basement at that ungodly hour, but it didn't matter: This was my chance to meet the big boss. I thought how cool it would be to chat a little bit, make a connection. I grew up under modest circumstances in nearby Alhambra, and I knew this CEO lived in San Marino. As ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required