July 2010
Intermediate to advanced
384 pages
8h 30m
English
Content preview from The Frontiers of Management: Where Tomorrow's Decisions Are Being Shaped Today
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CHAPTER FOURTEEN
Measuring White-Collar Productivity
IN THE UNITED STATES, WHITE-COLLAR workers now substantially outnumber blue-collar workers, and they absorb an even larger share of the total wage bill. They account, for instance, for almost two-thirds of total hospital costs. Even in traditional blue-collar industries, automobiles, for instance, the total wage bill for white-collar workers is by now almost equal to that of the blue-collar force. Yet few managements seem much concerned with white-collar productivity. Their excuse: “No one knows how to measure it.”
But this is simply not true. The yardsticks we have may be crude, but they are ...
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