The importance of showing that you care hit home for me in the Human Resources office at Honeywell. It was my first leadership job, and I was struggling with an employee problem, so I sought HR’s guidance. During our meeting, the HR leader was sitting behind her desk, typing with her head down. The entire time, she never stopped typing, never moved from her desk, never even looked at me. It gave me the impression that she didn’t care one bit about what I had to say. I felt stranded and alone, and wondered how much the company cared about me or my team. Fortunately, that was the exception, and I found plenty of support through other leaders.

However, I never forgot how that degree of indifference felt. I imagined what it ...

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