The Future of Management

Four

Creating aCommunity of Purpose

Whole Foods Market

IMAGINE A RETAILER WHERE FRONTLINE EMPLOYEES decide what to stock; where the pressure to perform comes from peers rather than from bosses; where teams, not managers, have veto power over new hires; and where virtually every employee feels like he or she is running a small business. ¹ Try to envision a company where everyone knows what everyone else gets paid, and where senior execs limit their pay to 19 times the average wage. Picture, if you can, a company that doesn’t think of itself as a company, but as a community of people working to make a difference in the world, where the mission ...