I cannot count the number of times I have received a contract or a document to sign that comes in the form of a Microsoft Word file sent as an email attachment. In most cases, the form is a mess. It is clear that whoever created it never learned about tables, tabs, and leaders. Leaders are those solid lines that show you where to sign. Leaders can also be a line of dots in a table of contents between the chapter title and the page that the chapter starts on. The creators of these documents also ...
16. The Digital Transformation of People
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