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Work-Out, GE, and the Largest Corporate Transformation in History

“One of the ways we’ll know that Work-Out has been successful is that my style of leadership will no longer be tolerated in this company.”

—Jack Welch

IN MOST ORGANIZATIONS, change efforts come and go—and somehow rarely make a difference. But at GE, a company with hundreds of thousands of people spread across the globe and businesses ranging from jet engines to light bulbs to credit cards, one particular change process helped spark a complete transformation—Work-Out. The transformation that it launched in the late 1980s continues today to help GE reduce bureaucracy, empower ...

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