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The Gender Communication Handbook: Conquering Conversational Collisions between Men and Women by Audrey Nelson, Ph.D., Claire Damken Brown, Ph.D.

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INTRODUCTION: GETTING THE MOST FROM THIS RESOURCE

This book contains eight chapters that each address a critical gender communication skill that men and women require to navigate today’s workplace. The topic of gender communication often causes a stir and many sparks to fly. It is a tricky subject for organizations and trainers to address for a number of reasons. For the last four decades, women have entered the workplace in record numbers, changing the dynamics and culture of how we do business. They have contributed to the diversity equation with a different communication style from the historical male model of doing business. There are only two genders—male and female—and, of course, we never think the communication breakdown was our fault, ...

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