Every day, we experience interpersonal interactions that are positive, and some that are challenging at best. The role we play when these interactions occur has a significant impact in influencing their outcome. When I consider my own self, in the professional world, I am the CIO for a global manufacturing company and a part-time adjunct professor teaching a graduate level course at a local college. In my personal world, I am a son, a brother, a husband, a father, a grandfather, and a friend. In both scenarios, there are interactions that are easy, smooth, and effortless; conversely, there are other interactions that are contentious, negative, and emotionally draining. Quite frankly, the latter are the encounters I consciously try to ...
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