7 SMALL ACTS, BIG IMPACT
Generous Moments
Remember the importance of the gold star at the top of your elementary school papers or drawings? Simple gestures can go a long way, even in the corporate world.
What do these simple gestures give another person? What do they say about us?
WHY IT MATTERS
Scott Kirby is a huge believer in the importance of small gestures. As he put it to me, “Small gestures matter infinitely more than the big gestures.” A compelling example for him occurred during the pandemic. His wife was on a flight to Chicago, and the flight captain, a Black woman, was effusive about how much she loved United. Her enthusiastic loyalty stemmed from the George Floyd time period, when Scott had called multiple employees, including ...
Get The Generous Leader now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
