5.6. CONFLICT AS A SOURCE OF INNOVATION
Some research shows that conflict can be destructive and that it decreases group performance, but other findings point to conflict as being beneficial and conducive to higher group performance—if those involved know how to promote its beneficial aspects while minimizing its detrimental aspects.
Additionally, research shows that conflict resolution methods can have a positive effect on new product success. In other words, with conflict can come significant innovation.
Research has shown that task-related conflicts can have positive effects on interpersonal relations, group performance, and customer satisfaction when team members perceive cooperative rather than competitive goals and that teams benefit ...