3.2. DEALING WITH CULTURAL INFLUENCES ON COMMUNICATION

When we communicate with others, we are continuously observing their behavior and reactions, interpreting what they mean, then acting on our interpretation. In cross-cultural interactions, the chance for misinterpretation is high because, without awareness and knowledge, we interpret and act through our own cultural lenses, based on our own programming. With awareness and knowledge, we can make more accurate interpretations and choose more appropriate and effective actions.

Helping individuals and workgroups deal with these differences is critical to productivity and teamwork. To deal effectively with these differences, we need a conscious awareness of them and how they play out. Second, ...

Get The Global Diversity Desk Reference: Managing an International Workforce now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.