3.3. DEALING WITH VERBAL AND NONVERBAL ASPECTS OF CROSS-CULTURAL COMMUNICATION

Understanding the influence of general cultural orientations is one step in increasing skill in cross-cultural communication. The next step is to recognize and deal with the specific differences in the verbal and nonverbal aspects involved. Even when we speak the same language, transmitting meaning involves more than knowing vocabulary, grammar, and syntax. The tone of one's voice, the look on one's face, or the lengths of our pauses can broadcast volumes. Credibility can be built or lost by using the proper or wrong form of address, asking an appropriate or inappropriate question, or observing or ignoring the necessary social norms before moving to the task at hand. ...

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