3.7. SELECTING APPROPRIATE COMMUNICATION VEHICLES

E-mail? Phone call? Memo? Videoconference?

In exchanging information across time and distance, effectiveness is increased when the vehicle for communication is chosen with up-front analysis and clear intention. Considerations in determining which mode to use in conveying information fall into a number of categories.

3.7.1. Cultural Factors

Knowledge of the backgrounds of those participating in the communication is key. Cultural differences regarding factors such as task/relationship and high/low context play an important role in choosing the best vehicle. How much do receivers need and value personal attention and the human touch? How much is trust a factor in getting the message across? Are ...

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