This chapter has focused heavily on the utilization of practical problem-solving tools for use by global teams. Tools are helpful, but a process is essential as a framework to move a team or organization forward. The Three-Step Problem-Solving Process is particularly useful on global teams, where cultural differences may create conflicts or frustration. This model is designed to help co-workers see different realities and vantage points as a prelude to finding common ground. It presumes that there are advantages to creating and exploring multiple options.

6.5.1. Step One: Identify the Problem from the Various Vantage Points

To begin, the problem or issues need to be identified from the various vantage ...

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