PART IV

Supply Chain and Continuous Improvement

By repeatedly asking the question “Why” you can peel away the layers of warning signs which lead to the root cause of a problem. Very often the ostensible reason for a problem will lead you to another question. This technique is called “5 Whys,” you may find that you will need to ask the question fewer or more times than five before you find the issue related to a problem.

Supply chain and logistics executives should ask themselves the “Why” questions to solve long-existing problems and drive continuous improvement. Below is a sample list of 5 “Why” questions:

Why don’t we have full, end-to-end supply chain visibility?

Why are we still working in separate silos?

Why does it take it us so ...

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