The Government Leader’s Field Guide to Organizational Agility

SIX

Create Stability

Blair notices that, even with programs that have typical contracting needs, a few issues keep cropping up at predictable times. Several large programs always seem to need a lot of contracting work at the beginning of the fiscal year, which requires a lot of overtime from her team. Even though these programs’ needs are fairly predictable, the team always seems to have a backlog of work. Another problem that Blair observes is that each team member takes a slightly different approach, which slows down the process when they work together on a contract.

She realizes that the team could benefit from having more consistent processes and codifying them in a way that they can easily understand. She just needs to figure out which ...