Invest in People

A couple of months later, Blair is starting to think about how much her team has built new skills and learned new ways to carry out their work. But they still have a long way to go. Just the other day, when they were updating the list of factors that could impact their work, the team started to talk about gaps in their knowledge and skills. Their discussion was focused on how to bring every team member up to the same level on their core skills while having a few team members concentrate on mastering specific skills that could be valuable in the future.

Although each person on the team, including Blair, must complete a certain number of training hours each year, the budget to attend formal training always seemed limited. ...

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